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Step 5: Understand the Outcome. The agent will then explain the cancellation policy for your specific ticket. This will clarify if you qualify for a monetary return (if within the 24-hour risk-free window or for refundable tickets) or if an eCredit will be issued (for most non-refundable tickets, after any applicable fees).
Step 6: Confirm and Record. After the cancellation is processed, ask the agent for a verbal cancellation confirmation number. Additionally, request that a confirmation email be sent to your registered email address. This documentation is crucial for your records.
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