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American Airlines has a compassionate refund policy for passengers unable to travel due to illness. However, the specific refund eligibility depends on several factors such as ticket type, timing, and documentation.
If you booked a refundable ticket, getting a refund for illness-related cancellations is straightforward. For non-refundable tickets, you may still qualify for travel credits or exceptions in special cases. Medical emergencies and documented illnesses often allow you to request a refund or change without penalty.
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Before initiating a refund request, check if your ticket is refundable or non-refundable:
Refundable Tickets: Usually allow full refunds for cancellations for any reason, including illness.
Non-Refundable Tickets: May not provide cash refunds but can offer travel credits or fee waivers if you provide medical documentation.
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American Airlines may require proof of illness to process refunds or waive cancellation fees. Typical documents include:
Doctor’s note or medical certificate.
Hospital records if applicable.
Any official health-related notices preventing travel.
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You can request a refund due to illness through multiple channels:
Online refund request via American Airlines’ official website.
Calling American Airlines customer service.
Visiting the ticket counter at the airport.
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When submitting your refund claim, include:
Your flight booking reference.
Passenger details.
Medical documents proving illness.
Reason for cancellation due to illness.
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Once your refund request is accepted, the processing time may vary:
Refunds to credit cards typically take 7-10 business days.
Travel credits may be issued immediately.
Delays can occur due to high volumes or additional verification.
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Act as soon as illness is confirmed; delays can reduce refund eligibility.
Keep all communication records and receipts.
Be honest and clear about your illness and cancellation reasons.
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If your ticket is non-refundable and a refund is denied, you can:
Request a travel credit to use for future flights.
Change your flight date without penalty if illness has passed.
Explore travel insurance claims if you purchased coverage.
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